Freedom of Information Requests

What is a Freedom of Information Request (FOI Request)?

An FOI request is any formal request of information relating to an individual or information relating to The District of Thunder Bay Social Services Administration Board (TBDSSAB) corporate business.

What kind of information can be requested?

Everyone has the right of access to most recorded information held by government organizations.

All TBDSSAB records are identified under records retention schedules which list types and categories of records created, used and maintained by TBDSSAB, as well as providing information regarding the use, collection and retention of these records and their eventual disposition. Records schedules are set out under the authority of our Records Retention By-law.

Privacy protection

Another important principle is that personal information held by governments must be protected from unauthorized disclosure, collection and use. There are also rules about how long personal information is kept and how it is disposed of.

TBDSSAB cannot collect your personal information unless it is authorized to do so. With some exceptions, personal information must be collected directly from you. TBDSSAB must notify you of its authority to collect your information, how it will be used, and who to contact if you have questions about use of your information.

TBDSSAB cannot use your personal information except as permitted in the Act. Personal information can only be used for the purpose for which it was collected or for a consistent purpose, or with your permission. When personal information is used, TBDSSAB must take reasonable steps to ensure it is accurate.

How do I make an FOI request?

Requests for information held by TBDSSAB are made to the Chief Privacy Officer (CPO) who is responsible for managing compliance with the Act. Decisions on access to information are subject to independent review by the Information and Privacy Commissioner.

When you apply through a formal Access / Correction Request form, TBDSSAB is required by law to respond within 30 days. A response will either provide you the records which were requested, or an explanation as to why they cannot be released. If a decision was made not to release the records you can appeal this to the Information and Privacy Commissioner of Ontario.

You can request access to general records or personal information (information about yourself), or request a correction to personal information using the link at the bottom of this section and filling out the form.

Please include a photocopy of a piece of identification (i.e. driver’s license) bearing your signature. This will allow TBDSSAB staff to verify your identity and ensure your personal information is not disclosed to someone other than yourself

If you are acting as an agent on someone else’s behalf, please include with the application a Consent to Release Form from that individual, signed and dated within the last year, authorizing you to act on their behalf, as well as a photocopy of a piece of his/her identification bearing a signature for verification purposes.

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Completed forms should be sent to:

The District of Thunder Bay Social Services Administration Board, Corporate Services
Chief Privacy Officer
231 May Street South
Thunder Bay, ON  P7E 1B5

You can also fill out the form at one of our office locations.

If mailing your request please include a cheque or money order for the required fee of $5.00. Do not mail cash. If paying at the office we accept cheque, money order or cash. All fees are payable to the TBDSSAB.

Where can I go for more information?

You can read more about the Freedom of Information and Protection of Privacy here: Municipal Freedom of Information and Protection of Privacy Act

You can also read more information regarding Privacy from the Information and Privacy Commissioner of Ontario’s website: