Accessibility

Statement of Commitment

The District of Thunder Bay Social Services Administration Board is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in inclusion and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Accessible formats of documents are available upon request

Accessibility Committee

The District of Thunder Bay Social Services Administration Board’s Accessibility Committee is responsible for advising the Board on the development and implementation of the Accessibility Plan and on issues relating to citizens with a disability.

The Committee will meet quarterly to review progress in meeting the requirements of the AODA and to monitor progress on implementing the accessibility plan and to determine that barrier-removal and barrier-prevention strategies are implemented effectively.

Multi-year Accessibility Plan

The District of Thunder Bay Social Services Administration Board implemented a multi-year accessibility plan to outline the strategies used to prevent and remove barriers for people with disabilities.

Accessibility Plan 2019 – 2024 updated Dec31-21

Accessibility Status Report

The annual accessibility status report outlines the progress and measures taken to implement the multi-year accessibility plan.

Accessibility Annual Status Report Dec31-2021

Accessibility Compliance Report 

The annual accessibility compliance report can be found here:

Accessibility Compliance Report 2020

Accessibility Policies

The District of Thunder Bay Social Services Administration Board implemented the following policies to ensure compliance with the general requirements of the Integrated Accessibility Standards Regulation and the Accessibility Standards for Customer Service.

    1. Accessibility Policy
    2. Accessible Customer Service Policy

Website Accessibility

Improving the accessibility of our website for all users is important to The District of Thunder Bay Social Services Administration Board. Modifications can be made to your operating system and Internet browser to improve accessibility. The TBDSSAB offers the following online features:

  1. Sizeable Fonts
  2. Keyboard Shortcuts / Navigation Keys
  3. Menus
  4. Screen Reader Accessible
  5. Text Only 

Accessibility Feedback

The District of Thunder Bay Social Services Administration Board welcomes your comments. Your feedback will help us improve our services and will support continual improvement in our delivery of accessible and inclusive customer service.

To share your comments about accessibility, please complete our Accessibility Feedback Form Dec31-22 (pdf fillable)

Feedback can be provided in multiple formats including in person, by mail, phone or email.

In Person/Mail:

Accessibility Committee
231 May Street South
Thunder Bay ON P7E 1B5
Telephone: (807) 766-2111
Fax: (807) 345-2466
Email: accessibility@tbdssab.ca