TBDSSAB values your feedback. Please use our new Feedback Form to share compliments or complaints.

We accept feedback from individuals and groups.  Anonymous feedback is not reviewed. Our policy is to respond and address feedback in a timely fashion.  If you have any questions, please let us know via the Feedback Form.

The path to complaint resolution is as follows:

  1. Tell a Staff person about your concern.
  2. If your concern is not resolved by Staff, ask to speak to the Supervisor and/or Program Manager.
  3. If your concern is not resolved by Management, escalate your concern via the Complaints Process (PDF).

To allow timely review of a complaint, please provide specific details of the event or behaviour that are part of the complaint. Complaints can be made in the following ways:

    • In person
    • Over the phone
    • In writing (via letter or web form)

TBDSSAB asks that complaints, where possible, be submitted in writing via the Feedback Form. Please review the Complaints Policy (PDF) before submitting a complaint.

Feedback & Complaints
Office of the CEO
The District of Thunder Bay Social Services Administration Board
231 May Street South
Thunder Bay, ON   P7E 1B5

Any written concerns will receive an acknowledgement as per our policy. Anonymous complaints will not receive a response.

NOTE: If your email is about urgent concerns related to housing or maintenance, please call the 24-hour maintenance line at 807-766-4777 / Toll-Free: 1-877-281-2958

Thank you for taking the time to provide your feedback.

Click Here for Feedback Form

Please Note:
Our Feedback & Complaints process was recently updated. Thank you in advance for your cooperation.